We interviewed our Telemedicine Operations Manager, Amy Lopez, to answer some of the most common questions about our Virtual Customer Assistant position. She shared with us a little backstory about the department. Amy: We started back in November 2016 with 4 refractionists. After a few months of testing, we started recruiting more people, one or two associates every two months. In July 2017, we started our growth path with four consecutive classes. And from that point on, we’ve been expan...

First impressions matter, especially when you’re going to a job interview. That’s why here at Opticall, we’ve created a reputation among our peers about ensuring professionalism in every step of the way, including our dress code. But, what does business attire means? One thing is clear: dressing in shorts, ripped jeans, tank tops, t-shirts or short dresses is not appropriate. And always, when in doubt, it’s better to be on the safe side and dress formally rather than too casual. Me...

Opticall BPO was founded in 2016 with the premise of becoming the leading support center in the Business Process Outsourcing industry. However, we want to let people know that we are more than a call center. Yes, it’s one of our departments, but that it’s not all we do; we currently have over 15 support departments like Sales, HR, Marketing, Finance, IT, Back-office, and many more. We offer job stability, professional development, great work environment, amazing benefits and competitive p...