Alvaro Rivera - Manager of Business Development & Innovations
My name is Alvaro Rivera, I'm the Manager of Business Development & Innovations. My primary responsibility at Opticall is to lead the production departments at the BPO, I also get involved in major continuous improvement executed in the company.
I'm an Industrial Engineer with a postgraduate degree in Quality Management. Additionally, I have a certification in Lean Six Sigma Black Belt from Villanova University in USA.
I've been part of the BPO industry since 2010, during all this time I've supported operations in Panama, Colombia, Mexico, Brazil, Nicaragua, and USA. My experience includes working with companies in the top 50 fast-growing companies of Fortunes' Magazine.
My biggest passion is to learn new disciplines every day, I love to innovate and think outside the box. I'm a strong believer that we need to "Work Smarter, Not Harder", and that's the message that I pass on to my team every day. As a result, we have grown tremendously and with consistent results. I'm proud to be part of this successful company!