My name is Amy Lopez and I am the Operations Manager of our Telemedicine department. After studying Business Administration, I had the opportunity to work for different companies in the areas of Customer Service and Sales.
I initially joined the Opticall BPO team as a Telemedicine Agent, and then got promoted to Team Leader, which allowed me to get a broader picture of the department's operation needs. Since then, I've witnessed the accelerated growth of our Telemedicine department, and I was granted the opportunity to lead the entire operations as the Telemedicine Operations Manager.
I'm passionate about my job and providing our patients with a high-quality and friendly experience. My story in Opticall is an example of our limitless growth opportunities, and that here, hard work pays off.