Bryan Torres - BI & Continuous Improvement Manager
My name is Bryan Torres and I am the Business Intelligence and Continuous Improvement Manager at Opticall BPO. I have over 8 years of experience in this industry taking leadership and quality management roles. I am a people person as I love innovating and sharing great ideas with others. I believe that the key to a successful career starts with a great attitude and the enthusiasm to grow in knowledge and skill.
My team and I are in charge of conducting Continuous Improvement projects and initiatives for the company using a Project Management and a Lean Six Sigma approach, as well as performing Workforce Management, ensuring proper call volume forecasting and staffing. We also contribute to performance management by designing, creating and implementing quality tools and Applied Statistics. My team and I are passionate about our work and our culture; we enjoy standing in front of our whiteboard, grabbing our markers and let the great ideas flow and make the magic happen. The fun does not just stop at the workplace either since we love getting together and hang out from time to time.
I have an all-time favorite quote, by the great Henry Ford: "Quality means doing it right when no one is looking", so I try to make it a lifestyle while I enjoy the journey.