• CAREER AND PASSION
    COME TOGETHER
Inbound Call Center Quality Analyst
career
  • Description

  • The Call Center QA will monitor inbound and outbound calls assessing demeanor, technical accuracy, overall performance, script adherence in conformity with company guidelines. Must be able to compile data and conduct statistical analysis of quality trends, align performance with Managers so that the quality of call center associates is maintained at the highest level.


    Requirements:

    • College degree or equivalent experience required
    • At least 1 year of proven experience as a Quality Analyst or Supervisor, preferably in a customer service or call center environment
    • Demonstrate strong ability in statistical analysis
    • Demonstrate strong interpersonal skills and Verbal Communication Skills
    • Organizational Skills and Detail-oriented
    • Multi-Tasking Skills
    • Computer Knowledge
    • Advanced Excel knowledge is a plus